Frequently Asked Questions
This section addresses common questions regarding our management approach, financial administration, maintenance processes, compliance oversight and funded energy solutions.
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If your query is not covered below, please contact our team directly.
General Management
What type of properties do you manage?
We manage residential developments, tenement blocks, mixed-use buildings and selected commercial properties across Scotland.
How is a block manager assigned?
Each development is allocated a dedicated manager responsible for oversight, coordination and communication.
How often are developments inspected?
Inspection frequency varies depending on building type and scope of service, but regular programmed inspections are incorporated into management planning.
How do we switch from our current factor?
Transition typically involves review of title deeds, notice requirements, financial handover and contractor transfer. We assist with structured onboarding and documentation review.
Maintenance & Repairs
How are repairs reported?
Repairs can be reported through our designated reporting platform or directly to our management team where appropriate.
What qualifies as an emergency repair?
Emergency repairs include issues that pose immediate risk to safety, security or significant property damage.
How are contractors selected?
Contractors are vetted and engaged through structured procurement processes aligned with scope and compliance requirements.
Are multiple quotes obtained for larger works?
Where required under title deeds or internal governance thresholds, competitive quotations are sought.
Financial Management
How are service charges calculated?
Service charges are calculated in accordance with title deed provisions and approved budgets.
When are invoices issued?
Billing cycles depend on the development structure and management agreement.
Are accounts independently prepared?
Where required, financial statements can be prepared in accordance with relevant statutory requirements.
How are arrears managed?
Outstanding balances are monitored through structured reminder processes and escalation in accordance with deed provisions.
Compliance & Safety
Who is responsible for compliance?
Responsibility varies depending on title structure and statutory obligation. We oversee coordination in line with management scope.
How are inspection dates tracked?
Inspection schedules are maintained and monitored to avoid certification lapse.
What happens if a compliance issue is identified?
Remedial works are coordinated and documented to ensure structured resolution.
Can residents access compliance certificates?
Documentation is retained and made available in accordance with management agreements.
Asset & Project Management
How are major works planned?
Through condition review, lifecycle forecasting and financial planning aligned with asset requirements.
Who approves large projects?
Approval processes follow title deed provisions and governance arrangements.
How are project costs controlled?
Budgets are tracked, variations documented and final reconciliation undertaken.
Do you manage roof replacements and structural works?
Yes, subject to scope and building suitability.
Energy Infrastructure & PPA Model
What is a Power Purchase Agreement (PPA)?
A PPA is a structure where a third-party fund finances and owns a solar installation, and the building purchases the electricity generated on site at an agreed rate.
Does this replace the tenant’s electricity supplier?
No. The PPA operates alongside the existing grid supplier.
Is landlord capital required?
No capital deployment is required under the funded model.
Can roof works be included?
Subject to commercial parameters, roof works may be incorporated within the funded structure.
How long do agreements typically run?
PPA terms are typically between 10–30 years, depending on project size and structure.
Is there a landlord revenue opportunity?
A revenue share structure can be incorporated, subject to agreement with the funder.
Governance & Practical Matters
Do you hold professional indemnity insurance?
Yes, appropriate insurance cover is maintained in line with operational requirements.
How do you handle complaints?
We operate a structured complaints procedure, with defined escalation stages.
How is data protected?
All data is handled in accordance with UK data protection legislation and internal policies.
Are management agreements fixed term?
Management structures vary depending on development and appointment terms.